Together, we create satisfying delivery experiences
expand_circle_right Quote shipment expand_circle_right Buy waybill.
Keys to Success
Proper Packaging
Choosing packaging materials that are strong and suitable for the nature of the product ensures the integrity of the package during transport.
Correct Address
Verifying and providing a complete and accurate address, including zip codes and references avoids delays or misdeliveries.
Complete Documentation
Make sure all required documentation, especially for international shipments, is complete and attached to avoid delays at customs.
Prepare your shipment
Good packaging is essential to protect your shipment and ensure its successful delivery. Learn how to do it like an expert by consulting our Packaging Manual, designed to guide you step-by-step. Download it now and ensure your packages arrive in perfect condition, every time!
Reporting and compensation
event_repeat Compensation Process
If your shipment does not arrive in the expected condition, we are here to support you. Find out how we can help you through our compensation process.
box_add Create a report
If you experience an issue with your shipment, we want to resolve it as soon as possible. File a report to provide you with a solution.
Optional Insurance
verified_user Coverage
- Total or partial theft
- Loss or non-delivery
- Damage or breakdown
verified_user Risks
- Fire
- Aircraft crash
- Lightning
- Collision
- Explosion
- Assault
box_add Maximum coverage: $100,000 MXN per waybill.
Insurance premium:: 1.25% of the declared value per waybill.
Minimum premium: $15.00 MXN per waybill.
Salvage: For total damage claims, the customer is obliged to deliver the affected goods to Estafeta.
Deductible: 20% on the declared value of the waybill.
dangerous What DOES NOT APPLY to the optional insurance
Not insured:
- Money
- Flammable substances
- Perishable items
- Counterfeited merchandise
- Plants and/or animals
- Pornography
- Smuggling
Not covered
- Confiscation by authorities
- Acts of nature
- Acts of God or of high value
- Electrical or magnetic damage
- Act of malice or bad faith by the customer
Shipping related services
Return document
Either invoice or remittance travels with the shipment, is signed by the recipient during delivery and is returned to the sender.
Acknowledgment of receipt
Operates with a special waybill that records name, signature, date, place of delivery and stamp. Minimum purchase of 61 more.
Return to sender
When the terms of service are met and the shipment is not delivered to the receiver, it is returned to the sender.
Frequently Asked Questions
- Go to one of our branches to deposit your shipment.
- Ask the counter salesperson to purchase the optional insurance.
The corresponding indemnification will proceed when the generated report has been concluded for any of the following reasons: Loss, Theft, Acts of God, Shipment Breakdown, Destruction, Shipment not recovered, Theft on route*.
*Only if Optional Insurance has been contracted.
A 10-digit number located on the waybill that is used to identify and track the shipment.
The customer has the facility to request a Delivery Occurs at the Estafeta branch that is most convenient for them and pick it up when it is most convenient for him/her.
It is the service requested by the customer for one of our operators to go to a home to pick up envelopes, packages or consolidated cargo.
It is the concept that is applied when there is a delivery in distant or difficult to access towns based on the delivery frequency of the destination zip code and that represents an additional charge to the customer.
These are the days we visit your zip code to deliver your shipment.