Visibility on your services all the time
expand_circle_right Track shipment expand_circle_right Buy shipment
Tracking Process
Step 1
In the "Tracking" section, enter your 10-digit tracking code or 22-digit waybill number and click.
Step 2
Check the Status of your shipment, if it is "In Transit", click on "History" to know the location and last movement of your shipment.
Step 3
Is there a problem with your shipment? Click on “Generate” in the Tracking Order section to generate a report.
Optional Services
Optional services are options for you to reschedule the delivery of your shipment, that is, to change the date, time and place of delivery. Applies to all shipments to more than 20 cities in the country.
Change of address and/or date
Select a new delivery address in the same destination city and schedule your delivery from Monday to Sunday.
Change to Branch
Change the delivery of your shipment to an Estafeta branch, dealer or partner within the same city.
Extended Delivery
We can deliver your shipment during open hours from 18:00 to 22:00 hrs, Monday through Friday.
Shipment Detention
The sender can request to stop the delivery so that the shipment can be returned to his address.
Consultations and personalized advice
event_repeat I have a problem with my delivery
Log in to the tracking tool and click on the "Generate a report" button which will be handled by Customer Service.
box_add I already have a report
Each incident has a period of attention, you can check the status of your report via WhatsApp 55 5270 8300.
Frequently Asked Questions
If you need to check something, you can call 55 5270 8300 or 800 (378 2338)
No, this is not possible. Estafeta's system requires the 22-digit waybill number or the 10-digit tracking code to track the shipment.
This can be due to several reasons, such as a wrong code, the shipment not yet deposited at Estafeta, or not registered in the system. It is recommended to try again later.
No, for security and control, the delivery process cannot be altered. You must wait for delivery within the time stipulated by the contracted service.
Estafeta makes a second delivery attempt the next business day. If this attempt fails, you can arrange for pickup at the branch of your choice.
You can request the Ocurre Service when contracting the service or after two failed delivery attempts, by accessing the "Service Report" option in the online tracking.
Packaging is the material that encloses the product for shipment to the final consumer, while packing encompasses all materials and methods to contain and protect the product.
You must receive it, take pictures, verify the content and, if there are anomalies, generate a report, you have 2 working days to do so.
No, Estafeta respects the address provided by the sender for the security of the shipment, and delivery is made to the address indicated on the waybill.