The schedule corresponds to the contracted service. For Ground service, delivery will be made during open hours from 9:00 to 18:00 hrs. The 12:30 guarantee will be delivered the following day, at the time indicated in the name itself.
No, the system only allows two options to track a shipment: by tracking number or by tracking code.
It may be due to:
Wrong tracking code or waybill
It has not been deposited at an Estafeta branch
It is not yet registered in the system
For control and security of shipments, the delivery process cannot be altered.
You must wait for your delivery in the time that corresponds to the contracted service.
According to the service contracted by your sender and looking for the security of your shipment, the delivery must be made at the address indicated on the waybill. If after two visits the shipment could not be delivered, you must wait until the next business day to generate the report so that the Estafeta branch of your preference can be coordinated.
No, we will make a second delivery attempt the next business day according to the frequency of your zip code. If it is not possible to make the delivery, you can generate a report to coordinate your shipment to the Estafeta branch of your choice.
References are probably missing or the street numbering is not consecutive and is scattered or it was not specified if it has to be delivered in any interior, floor, area or apartment.
Our operators visit different zip codes, when this legend appears it is because the delivery route was altered at some point by a demonstration that affected traffic and delayed deliveries that day. We will make a second delivery attempt the next business day according to the frequency of your zip code.
Perhaps your street address number is duplicated, or the sender did not specify that it should be delivered to an interior or apartment.
Yes, it is necessary that you receive it and verify that its contents are complete; if not, you should call 01 800 ESTAFETA (37 82 33 82) the same day to report this situation.
The waybill or service label is the document that contains all the information necessary for delivery. Every shipment must have a waybill to cover it (Courier and Parcel or LTL Palletized Freight).
- Have your 10-digit tracking code or 22-digit tracking number ready.
- From the "Tracking" section, enter your tracking code or tracking number and click on TRACE
- Check the status of your shipment: "Delivered" or "In Transit".
If when tracking your shipment, the result is "In Transit", your shipment is on its way to its destination. Click on "History" to find out the location and last movement of your shipment.
Click on "Generate" in the Tracking Order section to generate a report to track the incident.
Locate your nearest Estafeta branch, dealership or convenience store with Estafeta service. (Search tool)
A 10-digit number located on the waybill that is used to identify and track the shipment.
The customer has the facility to request a Delivery Occurs at the Estafeta branch that is most convenient for them and pick it up when it is most convenient for him/her.
It is the concept that is applied when there is a delivery in distant or difficult to access towns based on the delivery frequency of the destination zip code and that represents an additional charge to the customer.
These are the days we visit your zip code to deliver your shipment.
It is an extra charge for the fuel increase, calculated on a monthly basis with a variable rate applicable to the guide and overweight.
The applicable monthly percentage will be informed through our commercial advisors or published in our branches between the 5th and 10th of each month.
Packaging is the material that encloses the product and is used to transport it to the final consumer.
Packaging includes all the materials, procedures and methods for conditioning, containing, presenting, handling, storing and preserving the product.
- Use a corrugated cardboard box for shipping, we suggest a new one.
- Avoid gift bags or boxes and all types of paper (including newspaper and Kraft).
- Egg cartons are not allowed.
- Use packing material for the filling (peanut) or poly bubble to provide stability and protection to the product.
Yes. Remember that the contents of your shipment must comply with the allowed characteristics. Wrap each product separately, with packaging materials suitable for its protection.
Seal all edges with special tape (cinnamon or packing tape) in an "H" shape and, if necessary, use strapping. Do not use materials such as ropes or cords, as this puts the integrity of your shipment at risk.
It should be glued on the top of the box or envelope, never on the flap division. Check that the sender and destination information is complete and correct.
Shake the box and check that the contents are not moving. Compress the sides of the box, check that they do not add up. Make sure that the contents are not evident to the touch. Remember that you are responsible for the correct packing and packaging of your shipments.
Corrugated cardboard is a very economical, efficient and the most suitable material for packaging, ask our counter salesmen, we have excellent packaging options for sale.
In case you decide to use a used box, you must make sure that it is still rigid, since with use it gets lost, it must not have cuts, perforations or damaged corners.
Shipments weighing more than 31.5 kg. They require greater care in their packaging, the box must be strong and solid, there are different thicknesses of corrugated cardboard, in this case, use a thicker one. With stapled joints, not simply glued.
It is a situation that may or may not be attributable to Estafeta during the shipment transfer, altering or preventing the delivery.
References are probably missing, or the street numbering is not consecutive and is scattered or it was not specified if it has to be delivered in any interior, floor, area or apartment.
We will make a second delivery attempt the next business day according to the frequency of your zip code. If we do not deliver, then you can create a report to coordinate your shipment to the Estafeta branch of your choice.
Our operators visit different zip codes, when this legend appears it is because the delivery route was altered at some point by a demonstration or blockage that affected traffic and delayed deliveries that day. We will make a second delivery attempt the next business day according to the frequency of your zip code.
Perhaps your street address number is duplicated, or the sender did not specify that it should be delivered to an interior or apartment.
Yes. When you receive it and detect any anomaly, take photographs and verify that its contents are complete; if this is not the case, you should call 800 ESTAFETA (37 82 33 82) the same day to report this situation.
No, we respect the address provided by the Sender, for the safety of your shipment, delivery must be made to the address indicated on the waybill.